Refund policy

RETURN, REFUND & CANCELLATION POLICY

At SS DECOR, we strive to ensure our customers are fully satisfied with their home decor purchases. Please review our strict refund and cancellation guidelines below.

1. Order Cancellations

Orders can only be canceled within 12 hours of placement. Once an order has been processed or dispatched by our fulfillment team, it cannot be canceled or modified.

To request a cancellation, please immediately email us at support@ssdecor.store with your Order ID.

2. Return Eligibility

Because our items are carefully sourced and shipped directly from our warehouse partners, we do not accept returns or exchanges for buyer's remorse (e.g., changing your mind, or ordering the wrong size/color). Please review all product dimensions and descriptions carefully before purchasing.

Returns or replacements are strictly only accepted if the product delivered is defective, damaged in transit, or entirely incorrect.

3. Damaged or Defective Items

If your item arrives physically damaged or has a manufacturing/electrical defect, you must notify us within 48 hours of delivery.

Mandatory Requirement: You must provide a clear, uncut unboxing video showing the shipping label. For physical damage, the video must clearly show the broken parts. For electrical items, the video must demonstrate the defect (e.g., plugging the item into a socket on camera to show it does not turn on). Send these details to support@ssdecor.store.

Once verified, we will arrange for a free replacement of the exact same item. If a replacement is unavailable, we will initiate a full refund.

4. Refund Processing

Approved refunds will be processed automatically back to your original payment method.

Please allow 5 to 7 business days for the bank or credit card company to process and post the refund to your account.

5. Undelivered Packages & RTO (Return to Origin)

Prepaid Orders: If a prepaid shipment is returned to us due to an incomplete or incorrect address provided by the customer, or if delivery is refused at the doorstep, the delivery charges paid at checkout (e.g., ₹30) or actual shipping costs incurred will be non-refundable and deducted from the final refund amount.

Cash on Delivery (COD) Orders: If a COD order is refused at delivery, no fee will be charged upfront, but future Cash on Delivery ordering privileges may be disabled for the associated account/address.